Klaviyo Integration: Review Request System

Overview

The SiteVibes-Klaviyo Review Request system automatically sends review requests for products purchased in your store. The system handles multiple products in a single order and can be used independently of the loyalty program features.

Setup Requirements

• Active Klaviyo account

• Klaviyo Public API key

• SiteVibes admin access

Initial Setup

1. Klaviyo Token Configuration

1. Navigate to Settings → Integrations in your SiteVibes dashboard

2. Locate the "Klaviyo Integration Credentials" section

   1. 

3. Enter your Klaviyo Public API key

   • 

4. Click "Update Credentials" to save

2. System Features

Once configured, the system will automatically:

• Track completed orders

• Send review requests for multiple products

• Include product images and details

• Handle customer information

Email Template Configuration

Setting Up Klaviyo Flow

Flow Configuration

1. Create new flow in Klaviyo

2. Select "SiteVibes Review Request" as the trigger event

   1. 

3. Design your email template using the customization options

4. Set up timing for when reviews should be requested

5. Activate the flow

Template Preview

<div>{% with backgroundColor='FFFFFF' starColor='000000' productNameColor='000000' questionColor='000000' %}
    <div class="mj-column-px-350 outlook-group-fix">
        <!-- Product information -->
        <table>
            <tr>
                <td>
                    <div>{{ product.Name }}</div>
                </td>
            </tr>
            <!-- Star rating system -->
            <tr>
                <td>
                    <div>How many stars?</div>
                </td>
            </tr>
            <!-- Star rating images -->
            <tr>
                <td>
                    <div>
                        <!-- Star rating links -->
                    </div>
                </td>
            </tr>
        </table>
    </div>
{% endwith %}</div>

Troubleshooting

Common Issues

1. Reviews Not Being Requested

   • Verify your Klaviyo Public API key is correct

   • Check if the flow is activated in Klaviyo

   • Confirm your email template is properly configured

2. Missing Product Images

   • Verify product images are uploaded to your store

   • Check image URLs in your store platform

   • Ensure images are publicly accessible

3. Flow Not Triggering

   • Check if the flow is active in Klaviyo

   • Verify the trigger event is properly selected

   • Confirm recent orders are being tracked

Support Resources

For assistance:

• Contact SiteVibes support

• Reference Klaviyo's flow documentation

• Check your integration status in the SiteVibes dashboard