Zendesk Integration Setup Guide

Overview

This guide explains how to configure and set up the Zendesk integration to enable automated ticket creation and management.

Prerequisites

• A Zendesk administrator account

• Access to your Zendesk admin dashboard

• Administrative access to the integration settings

Configuration Steps

1. Access Integration Settings

Navigate to Settings > Integrations > Zendesk to access the configuration screen.

2. Configure Integration Credentials

Enter the following credentials in the Zendesk Integration Credentials section:

Subdomain Required	Enter your Zendesk subdomain. This can be found in your Zendesk admin URL: <https://[your-subdomain].zendesk.com/admin/home>
Admin Email Required	Enter the email address associated with your Zendesk administrator account.
API Token Required	To generate an API token: In your Zendesk admin dashboard, expand the Apps and integrations section Under the APIs group, select Zendesk API Enable the API and create a new API token Copy and paste the generated token value
Auto Assign Email  Optional	If you want tickets to be automatically assigned to a specific Zendesk user, enter their email address here.

3. Configure Ticketing Rules

Set up rules to determine when tickets should be automatically created. For example:

• You can configure rules based on product review ratings

• Set conditions like "Create ticket when review rating is 3 or below"

4. Monitor Events

• View created tickets and other integration events in the Events tab
  

• Click on individual event labels to view detailed information
  

Troubleshooting

If you encounter issues during setup:

• Verify all required fields are completed correctly

• Ensure your API token has the necessary permissions

• Check that your admin email matches your Zendesk administrator account