Customize Product Review Request Emails

SiteVibes allows you to customize Product Review Request emails using the built-in template builder. This includes layout, rating options, and optional additional questions shown during the review process.

How to customize your Product Review Request email

Step 1: Go to Email

From the SiteVibes dashboard, click Email in the left navigation.

Step 2: Open Reviews

Click Reviews.

Step 3: Select Product Review Requests

Click Product Review Requests.

Step 4: Open the Template Builder

Click Edit email content with template builder to launch the visual editor.

Step 5: Select the Review Request Block

Inside the editor, click directly on the Review Request block (the section that contains the star rating).

You must select this block to access rating options and additional questions.

Step 6: Configure Product Ratings

With the Review Request block selected, click Select product rating and configure the available rating options (Great, Good, Okay, Bad, Terrible).

Step 7: Add Additional Questions (Optional)

Still within the Review Request block settings:

1. Expand Additional questions

2. Click Add

3. Choose or configure the question (for example, “Would you recommend this product?”)

These questions appear to customers after they select a rating.

Step 8: Save Changes

Wait for the confirmation message “Changes have been saved.”

Step 9: Close and Finish

1. Click Close Editor

2. Click Finish

3. Click OK to confirm

Your updated Product Review Request email is now live.

Troubleshooting

I don’t see “Additional questions”

• Make sure you have clicked the Review Request block inside the email editor

• Additional questions will not appear unless that block is selected